CherrySpins Privacy Policy

At Cherry Spins, we take your privacy seriously and are committed to protecting any personal data you share with us when you play, register or browse our site. This policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your data. By using CherrySpins, you agree to the practices described below.

Who We Are

CherrySpins is operated by Spinsoft Interactive N.V., registered under number 160756, with its registered address at Abraham de Veerstraat 9, Willemstad, P.O. Box 3421, Curacao. We operate under Anjouan licence No. ALS I-192407033-FI2, and our relationship with players is governed by the law of Anjouan. Our casino primarily serves players searching for cherry spins casino canada services, along with players in New Zealand, and we price our games in Canadian dollars with a minimum age requirement of 19.

Information We Collect

When you create an account or use our services, we collect several categories of personal data. Our goal is to verify your identity, process payments, prevent fraud, and comply with our licensing obligations.

• We collect your registration details, including your name, date of birth, email address and phone number.
• We gather payment information when you make a deposit or request a withdrawal, including card details, bank account information or cryptocurrency wallet addresses.
• We record your gaming activity, including deposits, wagers, bonuses claimed and withdrawal history.
• We may request identity documents such as a passport, national identity card or driving licence, along with proof of address no older than three months.
• Our systems may also collect technical data such as your IP address, device type, browser information and login timestamps.
• We may request additional documents including bank statements, card copies (with only the first six and last four digits visible and the CVV hidden), certified or notarised copies, a photo of you holding your identity document, or information on your source of funds.

How We Use Your Information

Here at CherrySpins, we use your personal data for legitimate operational and legal purposes. Our Cherry Spins platform relies on this information to keep your account secure and our services compliant with applicable regulations.

• We verify your identity before processing your first withdrawal, in line with our know-your-customer obligations.
• We use your data to process deposits and withdrawals through Visa, Mastercard, Interac, bank transfer or cryptocurrencies.
• We monitor transactions to detect fraud, money laundering, bonus abuse or use of VPNs and proxies, which we treat as a breach of our terms.
• We use contact details to send you important account notifications, promotional offers and updates about your cherry spins casino no deposit bonus or other promotions, where you have not opted out.
• We retain data as required by Anjouan gaming law and for as long as necessary to resolve disputes or respond to regulatory requests.

Verification and Documents

Before your first withdrawal, we require verification of your identity and address. Our Cherry Spins casino review process is designed to protect both you and us from fraud. We may also request phone verification or face verification in certain circumstances. If we cannot confirm your identity within 30 days of your deposits reaching 500 CAD over a 180-day period, we may suspend your account until verification is complete.

You can upload documents directly on our site or send them to [email protected]. We evaluate withdrawal requests within 5 business days, excluding weekends and holidays, and this period may be extended if additional checks are needed.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with payment processors, identity verification providers, regulatory authorities in Anjouan, and professional advisors where necessary to operate our business and comply with legal obligations. Our CherrySpins team ensures that any third party we work with maintains appropriate safeguards over your data.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how players use our site. Our cookies also help us measure the performance of promotions such as our welcome package or no-deposit free spins offers. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our site.

Data Security

We implement technical and organisational measures designed to protect your personal data from unauthorised access, loss or misuse. Our CherrySpins Casino systems use encryption for sensitive transactions, and access to your data is restricted to staff who need it to perform their duties. While we take reasonable steps to secure your information, no method of transmission over the internet is entirely risk-free, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to respect these rights wherever reasonably possible.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to certain uses of your data, such as marketing communications.
• You may withdraw consent where we rely on consent as our legal basis for processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable time and may ask you to verify your identity before we act on it.

Restricted Jurisdictions

We do not accept players from the United Kingdom, China, Curacao, Cyprus, United States, Ontario, Croatia, France, Anjouan, Netherlands, Singapore, Israel, Kazakhstan, Malta, United Arab Emirates, Japan, Romania, Serbia, Bosnia and Herzegovina, Bulgaria, Lebanon, or from any FATF high-risk or grey-list country, or any jurisdiction under UN Security Council sanctions. If you access CherrySpins from a restricted territory, we reserve the right to close your account and withhold any associated data processing obligations beyond what is legally required.

Children's Privacy

Our services are intended only for individuals aged 19 and over. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take steps to close it and delete associated data.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our Cherry Spins casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy or how we handle your personal data, please reach out to our support team via live chat, our help desk, or by email at [email protected]. We acknowledge complaints within 24 hours and aim to resolve them within 10 business days, extendable with notice where necessary.